Synergizing people, process, and technology to motivate knowledge sharing and collaboration Industry case study

Abstract

Intel is the world's largest Semiconductor chip manufacturing company with over 95,000 employees and 164 sites in 63 countries across the globe. Not only does Intel's IT group keep Intel's business operations running, it also contributes to Intel's business transformation via user experience research and architecture path finding for leading edge technologies. IT sees social computing as a strategic way to improve collaboration, foster innovation, and facilitate learning. Our research has identified the best opportunities for using social computing and other technologies to boost collaboration and productivity across Intel. To keep achieving maximum benefit from its collaboration efforts, Intel IT continues to invest in social capabilities and also partners with Intel HR to help address cultural and motivational barriers. Beyond improving personal productivity, we are looking to enable efficiency in Intel's business divisions for product design, manufacturing, and sales, through the use of cutting-edge social technologies, including social analytics, immersive video/sketching, federated identity and access management, and cross system activity stream aggregation. Our goal is to continue to transform collaboration across Intel into a seamless and unified experience that brings together relevant information, people, and business intelligence to fully support employee and business workflows.