LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale

Abstract

The 2007 LibQUAL Canada Consortium was an historic achievement in the development of library assessment practice in Canada. As the largest ever LibQUAL+TM consortium, covering the majority of Canada’s university libraries, the LibQUAL Canada Consortium has taken a very large first step in collecting service quality data for benchmarking on a national and regional level. This article outlines the development of the consortium within the national context, what made it successful for its members and its experience with the LibQUAL+TM survey (what we have learned and where we would like LibQUAL+TM to go in the future).