How Can a Robot Trigger Human Backchanneling?

Abstract

In human communication, backchanneling is an important part of the natural interaction protocol. The purpose is to signify the listener’s attention, understanding, agreement, or to indicate that a speaker should go on talking. While the effects of backchanneling robots on humans have been investigated, studies of how and when humans backchannel to talking robots is poorly studied. In this paper we investigate how the robot’s behavior as a speaker affects a human listener’s backchanneling behavior. This is interesting in Human-Robot Interaction since backchanneling between humans has been shown to support more fluid interactions, and human-robot interaction would therefore benefit from mimicking this human communication feature. The results show that backchanneling increases when the robot exhibits backchannel-inviting cues such as pauses and gestures. Furthermore, clear differences between how a human backchannels to another human and to a robot are shown.