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The Moderating Effect of Compensation Type on Relationship between Service Failure and Customer Responses

Jeju National University Tourism, Business, and Economic Research Institute Pub Date : 2019-08-30 DOI:10.24907/jtir.2019.08.39.3.23
Yang Yu, Jung-Hee Kim
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补偿类型对服务失败与顾客反应关系的调节作用
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Jeju National University Tourism, Business, and Economic Research Institute
Jeju National University Tourism, Business, and Economic Research Institute
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