A Best Practise Business Intelligence Framework for the Telecommunications Industry: An Empirical Study

Abstract

This article endeavors to assess and evaluate the current level of efficiency by which the business intelligence (BI) department is able to deliver decision-making support and to propose a suitable business intelligence framework. The framework would be recommended for the local telecommunications industry towards the enhancement of decision making thereby improving productivity and overall decision-making efficiency. Every company needs a clear set of goals to achieve the maximum benefits from its BI solution. Articulating organisational BI goals are essential. An organisation must however do more than just state its goals to achieve its BI objectives; it needs a working framework that provides a blue print for success. The success of a business intelligence program depends on the approach or methodology used to implement the business intelligence strategy and the related components.