PERAN MOTIVASI KERJA MEMEDIASI PENGARUH PELATIHAN DAN PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN RISATA BALI RESORT AND SPA

Abstract

Bali has many businesses engaged in hospitality services and the majority of people work in tourism, therefore, hotels need to pay attention to the performance of their human resources to always improve the quality of the company. The purpose of this study was to examine the role of motivation in mediating the effect of training and career development on employee performance. The basic theory used to explain the conceptual model in this study is Maslow's needs theory. This research was conducted at Risata Bali Resort and Spa. Respondents in this study were all employees with permanent status with a total of 76 employees. The data collection techniques used are questionnaires and interviews. The techniques used in this research are path analysis and sobel test. The results of data analysis show that training and career development have a positive and significant effect on work motivation, training, career development and work motivation have a positive and significant effect on employee performance, and work motivation is able to mediate the effect of training and career development on employee performance. Employee performance can be improved by optimizing training and career development so as to increase employee motivation and performance. Keyword: training, career development, employee perfomance, motivation.