My phone assistant should know I am an Indian: influencing factors for adoption of assistive agents

Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services Pub Date : 2017-09-04 DOI:10.1145/3098279.3122137

Simran Chopra, S. Chivukula

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引用次数: 7

Abstract

Intelligent assistants are an emerging form of interface in digital devices. They are disrupting this space through conversations which have socio-cultural dimensions. However, what is not known are people's perceptions and expectations from these assistants. In this paper, we studied the Indian context through guided interviews and situational observations. The user-agent interaction begins with communication of intent. We found that Indians take a lot of time to articulate intent and also prefer conversing through type. Personalization and context are other two critical components, where latter gives deeper meaning to user intent and is culture specific. E.g. in India; security, shared public spaces and infrastructure availability are of higher importance as compared to the west. The need for user-profile building is identified as a key factor in adoption of assistive agents in India. We discuss influencing factors that will help build these user-profiles for Indian scenarios.

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我的电话助手应该知道我是印度人:使用辅助代理的影响因素

智能助手是数字设备中一种新兴的界面形式。他们通过具有社会文化层面的对话破坏了这个空间。然而，我们不知道的是人们对这些助手的看法和期望。在本文中，我们通过引导访谈和情境观察来研究印度语境。用户代理交互始于意图的交流。我们发现印度人花很多时间来表达意图，也更喜欢通过类型交谈。个性化和上下文是另外两个关键组成部分，后者赋予用户意图更深层次的含义，并且与文化相关。例如在印度;与西方相比，安全、公共空间共享和基础设施可用性更为重要。建立用户档案的需要被确定为在印度采用辅助代理的关键因素。我们将讨论有助于为印度场景建立这些用户档案的影响因素。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services

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