All packets are equal, but some are more equal than others

Abstract

In this article we present Adkintun, the national infrastructure demanded by the Chilean National Secretary of Telecommunications (SUBTEL) in order to monitor the fulfilling of the Net Neutrality Law. The infrastructure consists in a set of probes located next to the users' devices. These probes gather and process the data in our servers to finally presenting it in an understandable way to the users. We show three examples of how Adkintun has been a useful tool for empowering users in order to protect their rights. First, using this tool to study the provisioning of Chilean Internet Provider compared with what they offer. Second, how Adkintun has been used as a tool for complaints against the poor quality of service provided by ISPs. Third, how Adkintun was used as evidence in a lawsuit presented against SUBTEL for not taking actions against the Chilean ISPs, despite the data presented by the infrastructure in our studies. Finally, we conclude that our infrastructure generated an impact on both government and empowering users to protect their rights.