Know.Right.Now: a technical documentation system for dynamically publishing personalized content

Abstract

Know.Right.Now is a technical documentation system that is used to dynamically publish personalized content. Depending on the user (i.e. according to his/her declared profile), the task that has to be performed and the product that the user is interested in, the system generates personalized content on-demand. The system is applied to the management of service literature at a large international company that publishes vast amounts of technical documents.