Agent-based on-line analytical mining in CRM system

Abstract

The OLAM (on-line analytical mining) model based on agent is proposed in this paper, and a generalized data warehouse built on multi-bases cooperation technique is proposed, which makes DM applicable not only on structured data, but also on complicated data such as text, knowledge and so on. Furthermore, I apply the theory of Union-IADS to construct a data space that comprises the generalized data warehouse mentioned above and data marts. In the end, to build an intelligent CRM system, I integrate the agent-based OLAM model and the data space into a unifying framework, which is a new try on building a CRM system.