role of trust mediates the effect of perceived ease of use of use and perceived risk on intention to re-use QRIS payment methods

Abstract

This study aimed to examine and explain the role of trust in mediating the effect of perceived ease of use and perceived risk on the intention to reuse the QRIS BPD Bali payment method.  This research is associative quantitative research conducted in Denpasar City. Data consists of 150 samples, collected by distributing questionnaires containing open and closed questions and statements that have been tested for validity and reliability. The analysis technique used is the Structural Equation Model (SEM) using SmartPLS 3.2.9 software as an analytical tool. The results of this study indicate that the perceived ease of use has a positive and significant effect on the intention to reuse and the perceived risk has a negative and significant effect on the intention to reuse. Trust has a positive influence on the intention to reuse and can mediate the relationship between perceived ease of use and perceived risk on the intention to reuse the QRIS BPD Bali payment method in Denpasar City.