Implementing ISO 9000 as a key business issue

Abstract

This paper will address some of the key business issues in an organization, identify the need for effective Quality Management Systems, and the way in which ISO 9000 may help address those needs. ISO 9000 provides a basic criteria and a well-developed set of requirements and, used correctly, can help support and provide the tools to meet business objectives. However, the business comes first, the quality system supports the business - both issues need to be integrated to provide management with the means to develop and keep satisfied customers.