Discovering organizational process models of resources in a hospital using Role Hierarchy Miner

Abstract

In this research, we analyzed the roles of the resources (i.e., personnel and staff in charge of handling the patients' treatment processes)based on an authentic medical event log previously captured and collected from an estate hospital in Bangkok, Thailand. The applications Disco and ProM were used in order to generate social networks in such a way that can evaluate the role of a resource in the hospital. Accordingly, using the Role Hierarchy Miner technique we could better visualize and simulate the relationships between the relevant resources with the assigned tasks in a well-structured approach. The results of the study can help the administrators to have a better idea about the personnel in charge of each task, resulting to better performance and efficiency of the process treatment processes in total. The findings of the study also can be used to detect and track the violations of the roles (and assigned duties) between the human resources of the governmental or private hospitals.