Design and Research of Mobile Assisted Medical System Intervention in the Elderly Community: A Case Study

Abstract

As the aging of Chinese society intensifies, aging-related community issues become increasingly serious. Visiting several hutongs and communities in Beijing, the design team conducted in-depth interviews with the elderly, with the medical staff doing the same in community hospitals and pharmacies. The service and production system design was used to classify the user population and describe the current aging phenomenon. There are still many challenges faced by the elderly community, such as self-care, nutrition, and scheduling appointments. In this paper, by examining elderly individuals' daily lives and medical challenges, our design team created user journey maps and discovered specific problems in the service process. We extracted the design touchpoints in the user experience, analyzed the user behavior, and discovered some design opportunities. We also expect that service design thinking and design morphology research methods will create innovative and optimized solutions for current aging community medical problems. This provides for on-site services such as diagnosis and treatment, nursing, and prescription and meal delivery for homebound elderly people and proposes a new model of mobile auxiliary medical system intervention in the aging community. This makes the elderly-community-product-environment more sustainable.