Procedure automation with immediate user notification: A case study

Abstract

There are various procedures in a university that can be automated with Information and Communication Technology (ICT) such as leave application, room reservation, facility booking and, laboratory or library material application. Adding such “inventory based systems” with an immediate feedback notification loop to the user will enhance the application process and increase user satisfaction. In this paper, we present automation of a stationary request procedure with Short Message Service (SMS) notification. As a case study, we designed and implemented the system at the Faculty of Computer Science and Information Technology (FCSIT), Universiti Tun Hussein Onn Malaysia. The descriptions of the system development process are presented. Essentially, the principle idea of the system can be used as a framework to effectively automate any university or business procedures that requires notification.