A study to assess the patient satisfaction regarding treatment and care in emergency department of New Delhi hospital, India

Abstract

Health care sectors have an extremely competitive environment and patient satisfaction is one of the important factors which determine the success of health care facility.1 The real challenge is not getting ready with mere requirements, but also in delivering good quality services.2. Patient’s satisfaction with nursing care is considered the major predictive factor of overall satisfaction and hence it can be further utilized as an important tool to improve the quality of services. Improved satisfaction in emergency department is likely to have a significant impact on the public view of hospital. Satisfied patients may be more compliant with their medical regimens which further promote health and well-being parts.3