Towards a meta-modeling approach for social business process requirements capture

Abstract

A Social Business Process (SBP) is the result of blending social computing (a.k.a. Web 2.0) with business process (BP). Despite the benefits of SBP to enterprises, several limitations continue to undermine them. In this paper, we address two specific limitations, namely the difficulty of capturing SBP's requirements and the lack of a definition for SBP. Thus, meta-modeling is used to capture requirements from organizational, technological, and management perspectives. In addition, we introduce a definition for SBP by enriching an existing BP meta-model with social concepts. To annotate the SBP model with its requirements, a BPMN extension is proposed. The proposed meta-models are evaluated in terms of completeness and clarity using the Bunge-Wand-Weber ontology.