Continuance Intention to Third-Party Mobile Payment Usage: An Extended Theory of Planned Behavior Perspective

Abstract

At present, China has become the world’s largest mobile payment market, and the mobile payment has penetrated into every aspect of people’s lives. Mobile payment is a service that allows users to use their mobile terminals (usually mobile phones) to pay for goods or services they consume. The mobile payment giant represented by Alipay and WeChat has launched fierce commercial competition in this industry. Analysis and discussions of end users’ continued use intention of mobile payment are of great importance for mobile payment companies to maintain existing markets and expand into new markets. Therefore, this study adopted an extended planned behavior theory to explore the influence of perceived convenience, risk perception and attitude of users on the behavioral intention of continuous use. This paper collected the data of 300 Alipay and WeChat users in China through questionnaire survey. Structural equation model was used to verify the proposed hypotheses. The results indicated that perceived convenience has positive effects on users’ attitude and their continued use intention. Risk perception has negative impacts on users’ attitude and the intention of continuous use. Furthermore, users’ attitude has a positive effect on the continued use intention. Finally, based on the analysis results, this paper discussed some policy implications on how to improve users’ continuous use behavior.