Desain Business Intelligence untuk Manajemen Rumah Sakit

Abstract

Organizational management, as well as hospital management, could not work precisely without defining the performance indicators to control all business process. This situation encourages the need for information and data analysis availability. BI includes applications, infrastructure, tools and practices that enable organizations to access and analyze data and information to improve and optimize the decisions and organization performance. BI has the potential to improve the quality, efficiency and effectiveness of hospital health services as well. The objective of this study was to design business intelligence prototype for the hospital. BI design was carried out with a Business Intelligence Roadmap approach which has 6 main stages, namely: (1) Justification, (2) Planning, (3) Business Analysis, (4) Design, (5) Construction and (6) Deployment. Data were collected from hospital activities includes registration, Electronic Medical Record (EMR) in the Imaging, Laboratory, Pharmacy, Operating Theater and Medical Check-Up departments activities. Designing BI was preceded by identifying technical and non-technical needs, then continued by designing BI itself. BI roadmap approach was used for this propose. Technical requirements for designing BI include hardware and software infrastructure readiness, while non-technical requirements include Business Analysis which consists of Project Requirements Definition, Data Analysis, Application Prototyping and Metadata repository Analysis. Designing BI itself includes: Designing a multidimensional database and designing ETL. The user interfaces for  BI was shown in the Performance Dashboard, which allows organizations to track all aspects of their daily business activities and performance.