Evaluation of Users’ Satisfaction of Information Resources in University Libraries in Nigeria: A Case Study

Abstract

This study examined postgraduate students’ satisfaction of information resources at Ignatius Ajuru University of Education Library, Rivers State, Nigeria. A descriptive survey research design was adopted. Three research questions guided the study. The population of the study comprised 414 registered postgraduate students. A simple random sampling technique was used to determine the sample size, which is 120 students, representing 30% of the total population. The questionnaire was the instrument used for data collection. Data were analyzed with frequency counts, simple percentages, and Statistical Product and Service Solutions (SPSS) version 23 was used to generate the mean and standard deviation. The findings revealed that the majority of the postgraduate students used the library information resources occasionally and that the students mostly used e-books, theses/dissertations projects, government publications, and print and e-journals. Lastly, the study established that the majority of the postgraduate students are not satisfied with the available library information resources provided by the Ignatius Ajuru University of Education. Based on the findings, the researchers recommended that the library management should provide current and relevant information resources in the library to encourage users to effectively use the library resources and services. The library should also implement strategic policies that will enhance effective service delivery.