Satisfaction and Opinions of Covid-19 Patients toward Nursing Services At Emergency Unit

shereen Mahfouz, N. Ahmed
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Abstract

Background: Emergency nurses play a critical role in providing proper nursing care services for covid-19 patients and spend the most amount of time with the emergency medical setting. Aim of the study: Evaluate the satisfaction and opinions of Covid-19 Patients toward nursing services at emergency unit. Sample: A purposive sample patient whom previously infected with corona virus and received nursing services at emergency unit of Ministry of Health Assuit Chest and Assuit University hospital Tools: This study included two tools: Patient assessment sheet and, patients‟ satisfaction and opinion questionnaire . Results: Covid-19 infected patient‟s general satisfaction toward emergency nursing care services (51.7%) very satisfied with care and patient‟s opinions nursing services (94.4%) is very useful during emergent covid-19 crisis. Conclusion: The present research found that covid-19 patients were satisfied with nursing services and opinion have positive association with patients satisfaction level, Patients satisfied with the nursing services of a particular hospital may tend to visit the institution consistently. Recommendations: Health professionals should continue their education so they can focus on the prevention and control of covid-19. Provide of Healthcare with all facilities to get the best care in an emergency
新冠肺炎患者对急诊科护理服务的满意度及意见
背景:急诊护士在为covid-19患者提供适当护理服务方面发挥着关键作用,并且在急诊医疗环境中花费的时间最多。目的:评价新冠肺炎患者对急诊科护理服务的满意度和意见。样本:目的样本为曾感染冠状病毒并在卫生部阿苏苏特胸科和阿苏苏特大学医院急诊科接受护理服务的患者。本研究包括两种工具:患者评估表和患者满意度和意见调查表。结果:新型冠状病毒感染患者对急诊护理服务总体满意度(51.7%)非常满意,患者意见护理服务在新型冠状病毒感染紧急危机中非常有用(94.4%)。结论:本研究发现,新冠肺炎患者对护理服务的满意度和意见与患者满意度呈正相关,对某一医院护理服务满意的患者可能倾向于持续就诊。建议:卫生专业人员应继续接受教育,以便他们能够专注于预防和控制covid-19。提供医疗保健设施,以便在紧急情况下得到最好的护理
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