ASSESSING PROJECT VALUE: END-USER PERSPECTIVE

Abstract

Measuring the success of a project is a complex and challenging task, usually evaluated using traditional criteria such as time, cost and quality. In contemporary project management literature, one of the key assumptions for project success is value creation for stakeholders. The value of the project shows the level of satisfaction of the stakeholders with the explicit and implicit benefits generated by the project. Taking into account the different interests of the stakeholders, there is a different perception of value creation. Studies to date have generally focused on assessing project value through the prism of project managers and emphasize project managers' subjective perceptions as an essential constraint. However, there is a lack of empirical evidence that includes end users as actors directly affected by project outcomes. Therefore, the purpose of this paper is to determine the value created by the project from the perspective of the end users of the project. In addition to assessing project value, the goal is to identify the key dimensions of project value that facilitate the determination of project value. Exploratory factor analysis and descriptive statistics were carried out on a sample of 117 end users. The obtained results have important implications as they allow identifying relevant aspects in the project management process that can increase end-user satisfaction.