User experience design of malang city public service information mobile application using human-centered design method

Proceedings of the 5th International Conference on Sustainable Information Engineering and Technology Pub Date : 2020-11-16 DOI:10.1145/3427423.3427467

H. Tolle, R. I. Rokhmawati, Marjorie Tirza Eunike

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引用次数: 2

Abstract

The Human-Centered Design method is used to assist the research process in understanding users' and stakeholders' needs to meet the requirements. Apart from the parties involved in the research, this method is also used because this study aims to provide innovation for new media that are easier to use and have a good user experience for a wide range of users, in this context, the people of Malang City. One dimension, namely smart governance, is one of the cores of smart city initiatives in Malang City. The government will digitize existing services to provide information transparency to the public. The process of designing user experience begins with using context analysis, which results in identifying users and their characteristics, namely the people of Malang City. Based on the results of design solution testing, the effectiveness test gets a value of 91%, an efficiency value of 79%, and a user satisfaction value of 80% obtained using the USE questionnaire.

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以人为本的玛琅城市公共服务信息移动应用用户体验设计

以人为中心的设计方法用于帮助研究过程了解用户和利益相关者的需求，以满足需求。除了参与研究的各方之外，使用这种方法的另一个原因是，本研究旨在为更广泛的用户提供更容易使用和良好用户体验的新媒体创新，在此背景下，马郎市的人们。其中一个维度，即智慧治理，是玛琅市智慧城市倡议的核心之一。政府将把现有服务数字化，向公众提供信息透明度。设计用户体验的过程从使用语境分析开始，从而确定用户及其特征，即麻郎市的人。根据设计方案测试的结果，使用USE问卷得到的有效性测试值为91%，效率值为79%，用户满意度值为80%。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proceedings of the 5th International Conference on Sustainable Information Engineering and Technology

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