Evaluating Trust in E-government: The case of Kuwait

Abstract

The Internet has a great influence on every aspect of modern life. E-government is an approach to use theWeb to convey government data and administrations to people. People think that it is hard to involve themselves in e-government due to the inadequate trust they are yet to develop with e-government. In the current e-government literature, many authors have worked to figure out factors that may have an influence towards e-government and build trust models. However, e-government in Kuwait is still developing and there is no study conducted about trust in e-government. Thus, this study structures the trust model keeping the context of the Kuwaiti society in view by including important factors that are affecting the citizens' determination to trust e-government in Kuwait. Accordingly, a questionnaire is designed to test the conceptual model and the analyzed data uncovers that different factors determine the people intention to trust e-government, such as perceived usefulness, security, website quality, and social influence.