{"title":"Administrative Automatic Solutions in Telecom Services","authors":"Milena Petkova, Boyan Jekov, Petya Petkova","doi":"10.1109/TELECOM50385.2020.9299554","DOIUrl":null,"url":null,"abstract":"Network operators in Telecommunication Industry stand to gain with the newest innovations of process automatic solutions as decreasing the necessity for their employees to perform repetitive processes and leading to improved productivity and effectiveness. Robotic process solutions in telecom helps to minimize manual mistakes and improve turnaround times in processes such as invoice preparation, billing, and document verification which are repetitive in general. Startups and emerging companies evolve Robotic Process Automation (RPA) to upgrade overall profitability, customer satisfaction and retention.","PeriodicalId":300010,"journal":{"name":"2020 28th National Conference with International Participation (TELECOM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2020 28th National Conference with International Participation (TELECOM)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/TELECOM50385.2020.9299554","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Network operators in Telecommunication Industry stand to gain with the newest innovations of process automatic solutions as decreasing the necessity for their employees to perform repetitive processes and leading to improved productivity and effectiveness. Robotic process solutions in telecom helps to minimize manual mistakes and improve turnaround times in processes such as invoice preparation, billing, and document verification which are repetitive in general. Startups and emerging companies evolve Robotic Process Automation (RPA) to upgrade overall profitability, customer satisfaction and retention.