Conversational User Interfaces on Mobile Devices: Survey

Abstract

Conversational User Interfaces (CUI) on mobile devices are the most accessible and widespread examples of voice-based interaction in the wild. This paper presents a survey of mobile conversation user interface research since the commercial deployment of Apple's Siri, the first readily available consumer CUI. We present and discuss Text Entry & Typing, Application Control, Speech Analysis, Conversational Agents, Spoken Output, & Probes as the prevalent themes of research in this area. We also discuss this body of work in relation to the domains of Health & Well-being, Education, Games, and Transportation. We conclude this paper with a discussion on Multi-modal CUIs, Conversational Repair, and the implications for CUIs of greater access to the context of use.