The Influence of Organizational Culture, Competence and Motivation on Employee Performance and Its Impact on Organizational Performance in Information and Communication Technology Security Services

Abstract

This study aims to determine the influence of organizational culture, competence and motivation on employee performance and their impact on organizational performance in information and communication technology security services. This research uses quantitative research. The type of data in this study is divided into primary data and secondary data. Data collection techniques in this study by means of interviews, questionnaires, and observations. The population in this study were all employees of the Information and Communication Technology Security Institute with the status of Civil Servants and had worked at the Information and Communication Technology Security Institute for at least 1 year in January 2021, amounting to 1,161 people and spread over the work unit of the Information and Communication Technology Security Institute in Jakarta and Bogor. The sampling method used in this study was accidental sampling. In this study, the variables are divided into three types, namely: a) independent variables; b) Intervening Variables and c) Bound Variables. The data analysis method in this study used Validity Test, Regression Weight, Standardized Total Effect and Hypothesis Testing. Based on the results of the analysis, the following conclusions are obtained: 1) Organizational culture, competence, and motivation have a positive and significant effect on the performance of the Information and Communication Technology Security Agency employees; and 2) Employee performance has a positive and significant impact on the organizational performance of the Information and Communication Technology Security Institute.