Relations of Computer Mediated Communications and Escalation of Organizational Conflict

Abstract

The commercial revolution in Technology has reconfigured communication modes into computer mediated communications (CMC). Research studies have been discussing the positive aspects of computer mediated communications socially. However, few studies have discussed the ‘dark side’ in the commercial revolution of technology. As a result of this gap identification, the aim of this study is to see the relationship of CMC with special focus on the emails, chat, groups and Instant text messages with escalation of conflict within the organizations specifically in context of a developing country where historically, the CMC is an emerging field and talk of this decade. This study is experimental in nature and finds positive relationship between escalation of organizational conflict and CMC. Results also show that likeness or dis-likeness, personality dimensions, moods, situation and time of receiving the messages through CMCs also has an impact on escalation of conflict in Organizations