Information Communication Technology in Hospitality Education: Students’ usage behaviour and their attitude

Abstract

Hospitality, an information-intensive industry cannot be left behind without the use of ICT. Learners' familiarity with the industry-relevant IT concepts is essential for the graduates of hospitality when they are embarking into an industry. ICT has changed the way how the teacher and learners interact with each other. Successful integration of ICT in teaching depends upon learners' attitude towards innovation. The study aimed to analyse the students' usage pattern and their attitude towards ICT in hospitality education. The participants of the study were the students of hospitality education program, who have been enrolled for a four-year undergraduate hospitality management program in a private university, located in Karnataka, India. An online survey was conducted to collect the data from the students. The findings of the study revealed that most frequently used ICT tool by hospitality students in learning are e-mail systems, presentation programs, and the word processing programs. There is a difference in the attitude of male and female respondents on the usage of ICT in hospitality education. The finding also shows that hospitality students have a strong preference towards the usage of ICT in their learning.