Family Planning Program Services in Efforts to Maintain Community Satisfaction in the Covid-19 Pandemic Period National Planning Family Population Agency in Lampung Province

Abstract

This writing aims to determine the family planning program's service to maintain community satisfaction during the Covid-19 pandemic in BKKBN Lampung Province and find out what factors affect the services provided by the Lampung Province BKKBN. This research aims to change the mindset, work culture, and BKKBN management system of Lampung Province in public services. In contrast, this research's practical use is as information or reference material for those who need it, especially the BKKBN of Lampung Province. The research method used in this research is descriptive qualitative. Based on the data obtained, the researcher can conclude that BKKBN Lampung Province has made improvements from year to year, increased capacity, and improved Performance in Lampung Province BKKBN. However, during the Covid-19 pandemic, all services cannot be done optimally. Besides, there are still many obstacles in the form of insufficient budget, minimal supporting facilities and infrastructure, the lack of cooperation from the government and the community, making the services provided by the Lampung Province BKKBN not fully realized. Keywords—service, satisfaction, pandemics covid-19