Towards Developing a Practical Tool to Assist UX Evaluation in the IoT Scenario

Abstract

Internet of Things (IoT) is a paradigm that offers the users a novel and intelligent way of interacting with everyday objects. However, the complexity of an IoT scenario, involving the interaction among multiples devices, users and services, represents a challenge for the evaluation of user experience (UX). Hence, to assist in the conduction of a more effective UX evaluation in an IoT environment, this paper presents a checklist that assists evaluators with different levels of experience to perform UX evaluation in the IoT scenario. Such tool was built based on three main steps: a literature review, the UX evaluation of an IoT application, and a questionnaire answered by IoT experts.