Processes Maturity Parameters Measuring Approach

Abstract

This study focuses on measuring latent and manifest variables that characterize the processes maturity level of firms in the IT and service industries. Process management is impossible without information about a state of the process. At the same time some properties of processes that are important for management can be assessed exclusively by indirect rather than direct measurements. The noted difficulties in measuring latent and manifest variables can be overcome by using well-known statistical methods for studying interaction structures. Knowledge of the structure of the interaction of variables that affect the processes maturity allows management to purposefully improve the management system. The results of this study may also be useful for researchers involved in determining the structure of the interaction between latent and manifest variables.