Use of 5E models to enhance user experience

Abstract

Understanding the terminology used by different user groups as they interact with a system's information is a primary focus of information analysis. User terminology directly reflects audience groups' mental models, how they perceive the overall situation, and how their needs differ from other groups. The web of mappings of terminology between user groups and system interaction goals provides a path to developing a 5E model that can be carried forward into the design process. During the early information analysis, the designers and user experience people have to analyze multiple audiences, create personas, create a 5E model for each persona, and then resolve and merge the differences so that the final design works for all audiences. Building 5E models for multiple audiences provides a method to optimize across those audiences.