Chatbot for Trading Cryptocurrency

Abstract

Many chatbots have been created, offering a variety of services via various channels. A brand-new conversational agent in the quickly evolving realm of technology is a chatbot. Chatbots are getting more and more common because of their intelligence and machine learning. A chatbot is an extension of human interaction technologies like phone calls and social media. Similar to digital or virtual currency, cryptocurrency is a fresh extension created to function as a means of exchange. Investors and other interested parties are keen to learn more about this new form of currency's capabilities in the current world of digital exchange. A chatbot is one method that might be used to swiftly and automatically retrieve information. A chatbot assists the users by providing services to themselves, and they always favour text-based support. Cryptocurrency is a decentralized, blockchain-based, encrypted form of digital money. Blockchain refers to a digital ledger that is accessible only to authorized users in the context of cryptocurrencies. This ledger records transactions involving a range of resources, including money, property, and even intangible assets. The chatbot is deployed for the purpose that it serves the customers at any time. Humans can work only for a limited time whereas, the chatbot is available 24x7 for customer support and assistance. The chatbot helps users in trading cryptocurrencies without any human involvement. It can handle all the queries related to cryptocurrencies that are raised by the customer. And the chatbot can also converse in multiple languages. This helps a lot of customers to use the chatbot in an easy and effective manner. Customers feel so easy to work with the chatbot that it responds to them in the language that they choose to converse. The chatbot stores all the information related to the customer like details of the customer, time stayed on the chatbot, the way customer interacts with the chatbot, etc. The chatbot can predict how likely the user of the chatbot can become a customer to the company of the chatbot. The agents of the company can view the live visitors using the chatbot and their conversation that they have with the chatbot.