In Alice and Bob, I trust?

Abstract

As the need for societal and organizational cybersecurity increases, artificial intelligence (AI) driven intelligent virtual and physical assistants (robots) appear to offer promising solutions to help address future gaps in the work force. However, some important and as yet unanswered questions on trust arise. This extended abstract begins to tackle how trust may function in high-risk cybersecurity environments in the context of zero trust. Leveraging well-established trust building theory allows the first steps towards novel solutions to be developed and proposed. Implications and promising directions for future work are presented.