Human-computer Interaction in Connection with Conducting Online Classes: The Case of a Technological University in Russia during the COVID-19 Pandemic

Abstract

Human-computer interaction necessarily takes place in education using computer-based information technology. The situation of the COVID-19 pandemic, with classes largely conducted online, makes the use of computers by both teachers and students inevitable. The online education opportunities are numerous, including remote access and increased flexibility available for the learning process. However, there are challenges of human-computer interaction that make the use of these opportunities less efficient, if not impossible. The particular case under analysis is that of Kuban State Technological University in Krasnodar, Russia. Based on the observations conducted at the university, including those provided by means of pedagogical experiment, the description of the behaviour demonstrated by the human participants of the online learning process (students and teachers, alongside with administrative and technical staff) towards computer technology is presented in its development since the introduction of the changes caused by the COVID-19 pandemic. Relevant suggestions are proposed in this connection.