Smart citizen - a participatory co-creator for enhancing online public services

Abstract

The smart citizen is a citizen not only accustomed with the daily use of digital technology, but one who feels empowered and entitled to actively participate at designing and improving the online public services in his direct benefit and also for his city advantage. Smart technologies have become a compulsory driver for establishing a proper foundation inside a smart city. This paper focuses on presenting the smart citizen as an enabler of better online public services in the context of a smart city. For illustrating his participative role, a proposed functional architecture for enhancing online public services is put in.