Would you like some background? Establishing shared rights and duties in video relay service calls to the police

Robert Skinner
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Abstract

When an interpreter mediates a call from the public to a police force control room (FCR), the partnership established between the interpreter and the call-handler is critical to the caller’s ability to be understood and supported. Using Davies and Harré’s Positioning Theory, this study investigates different approaches to the establishment of relationships and identities during the opening phases of a non-emergency police video relay services (VRS) call. The data consist of four simulated VRS-interpreted calls to a Police Scotland FCR and focus group reflections. This article describes two opening approaches to interpreter-mediated communication, namely the emergent approach, where rights and duties are established and reviewed, and the process-driven approach, which focuses on the completion of tasks. The emergent approach demonstrates the benefits of establishing consent and the multiple roles that are collectively performed, whereas a process-driven approach during the opening phase of a call does not train callers how to participate in a 101VRS call. The findings emphasise the need for trainers and policymakers to support interpreters in handling their auxiliary role as first call receiver.
你想了解一些背景知识吗?在报警视频中继服务中建立共享的权利和义务
当口译员调解公众向警察部队控制室(FCR)的电话时,口译员和呼叫处理人员之间建立的伙伴关系对于理解和支持呼叫者的能力至关重要。利用Davies和harr的定位理论,本研究调查了在非紧急警察视频中继服务(VRS)呼叫的开始阶段建立关系和身份的不同方法。这些数据包括四个模拟的vrs解释的呼叫,以警察苏格兰FCR和焦点小组的反映。本文描述了两种以口译员为中介的沟通方法,即紧急方法,其中权利和义务是建立和审查的,以及过程驱动的方法,其重点是完成任务。紧急方法展示了建立同意和共同执行的多个角色的好处,而在呼叫开始阶段的流程驱动方法不训练呼叫者如何参与101VRS呼叫。研究结果强调,培训师和政策制定者需要支持口译员处理他们作为第一电话接收者的辅助角色。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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