Detection of users suspected of using multiple user accounts and manipulating evaluations in a community site

Abstract

Some users in a community site abuse the anonymity and attempt to manipulate communications in a community site. These users and their submissions discourage other users, keep them from retrieving good communication records, and decrease the credibility of the communication site. To solve this problem, we conducted an experimental study to detect users suspected of using multiple user accounts and manipulating evaluations in a community site. In this study, we used messages in the data of Yahoo! chiebukuro for data training and examination.