Eliciting Theory for Software Maintenance SLA Management Framework

Syed Irtiza Hassan, Ahmad Salman Khan
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引用次数: 3

Abstract

Software maintenance is the largest phase of software development lifecycle. It’s a complex activity due to the diverse nature of services provided during this phase. Therefore, it is significant that the parties involved in maintenance should decide and agree upon about the nature and level of maintenance services upfront. This paper discusses the important issue of Service Level Agreement for software maintenance. We conducted a systematic literature review to explore the state of the art and then applied grounded theory method for formulating the preliminary SLA management framework. We elicited six major phases of SLA management including Service Templates Development, SLA Negotiation, Service Deployment, Service Execution, Service Assessment and Service Decommissioning. This study provides a basis for producing a comprehensive software maintenance SLA to be applicable in industrial setting.
软件维护SLA管理框架的引出理论
软件维护是软件开发生命周期中最大的阶段。这是一个复杂的活动,因为在此阶段提供的服务具有多种性质。因此,参与维护的各方应该预先决定并商定维护服务的性质和级别,这一点非常重要。本文讨论了服务水平协议在软件维护中的重要问题。我们通过系统的文献综述来探索当前的研究现状,然后运用扎根理论的方法来制定初步的SLA管理框架。我们引出了SLA管理的六个主要阶段,包括服务模板开发、SLA协商、服务部署、服务执行、服务评估和服务退役。本研究为制定适用于工业环境的综合性软件维护SLA提供了基础。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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