Using Balanced Scorecard (BSC) to Improve Quality and Performance of Askari Bank: A Case Study in Pakistan

Abstract

This paper presents a case study of Askari Bank using Balanced Scorecard (BSC) as a strategic management system to identify quality and performance issues. The case study utilizes the Hypotheses to explore 1: Profound foundation in term of strategic policies exists or not, 2: Formalized approach is to be acquired by the Management for ensuring better relationships, Internal Communication relationships, Performance Management, Development of Procedures/Policies or not, 3: Working relationships also need to be formalized or not, and 4: Finding the need of human assets through formal trainings.