Analysis of The Critical Factors Influence Smart Regency Development with Interpretive Structural Modelling(ISM) Approach

Abstract

The high failure rate of e-Government implementation in developing countries was the impetus for researching the factors influencing success. Exploring CSFs is crucial to avoid failures. However, e-Government implementation is not simple. E-Government is more than simply introducing web-based technologies to government, but it is a complex social system that addresses the most pressing social issues. Several researchers have explored Critical Success Factors (CSF) for e-Government implementation successful but have not found satisfactory results. Based on the literature search, there are still very few studies exploring CSF and describing the relationship among critical factors that determine the success of e-Government in developing countries, including Indonesia. This research aims to understand the relationship of inter-sub element linkage from the factors that determine the success of Smart Regency, a concept for implementing e-Government in Sub Urban areas in Indonesia. The method used is the Interpretive Structural Model (ISM) approach, a form of ranking elements introduced by J. Warfield based on the relationship between elements. The research was conducted by expert judgment on the relationship between 11 elements that influence the success of a smart regency. The results show that the top three elements' most significant factor was the Open Government Data element (level 1), followed by the E-Service Adoption, Public-Private Partnership (Level 2) element. This research contributes in two ways. The first is theoretically by providing scientific contributions to the relationship between factors that influence the success of smart districts based on the ISM perspective, and practical contributions by providing recommendations to local governments and stakeholders to pay more attention to the factors that build smart regencies.