The Improvement of IT Processes at Office X in one of the Cities in Indonesia

Abstract

The proper use of information technology can improve the efficiency and effectiveness of an organization’s performance. The use of information technology in educational institutions also require good governance so as to ensure transparency, efficiency, and effectiveness of any business process that runs on the institutions. Audit is one of the ways that can be done to determine the company’s ability to execute business process in it so that the performance of the process in the company can run better and more effective, and it can also improve the performance of employees. The audit process conducted at Office X aims to evaluate the work program using the COBIT 5 framework as a guide because it already contains four main perspectives, namely the customer perspective, financial perspective, internal business process perspective, and the learning and growth perspective. Results of research conducted at Office X show that the capability level of the four processes in the audit which are APO07 (Manage human resources), BAI02 (Manage requirements definition), BAI04 (Manage availability and capacity), and EDM04 (Ensure resource optimization) achieved by the Office still stop at level 1 and there is still a difference of 4 levels from what is expected by the company so that there needs to be improvements to achieve the specified target level 5.