Exploring Tacit Knowledge Sharing Enhancer Factors in Non-Profit Organizations Paper

Abstract

Non-profit Organizations (NPOs) have a wide range of social missions and impacts. This organization is supported by volunteers and needs to survive amidst competition and move in a sustainable direction. They see the necessity to be involved in the many stages of creating value for an organization. One of the underlying phenomena of value creation is the tacit knowledge-sharing process. However, academic research and scientific publications on tacit knowledge sharing (TKS) in non-profit organizations in Indonesia are still minimal and even rare. This paper aims to explore how tacit knowledge (TK) sharing occurred among volunteers in Non-Profit Organizations and drivers of TK sharing (TKS), including individual and organizational factors. This study explores the abovementioned topics through in-depth interviews with volunteers utilizing open-ended questions to acquire deep insights into the TKS issue. Thematic analysis has been carried out using data coding to extract themes. The findings revealed that various drivers for the smooth transfer of TK have been identified based on individual and organizational elements. These findings will be beneficial to academics and practitioners looking for accurate data on the enabling aspects of TKS based on two factors (individual and organizational). Moreover, the use of knowledge sharing in NPOs would be filling a gap in the literature on the topic.