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The Service Failure of Global Large Distribution Companies: the Failure Factors by Service Marketing Mix

Journal of the Korean Society for Quality Management Pub Date : 2019-09-27 DOI:10.7469/JKSQM.2019.47.3.641
Young Jae Lee, S. Choi
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全球性大型分销公司的服务失效:基于服务营销组合的失效因素
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Journal of the Korean Society for Quality Management
Journal of the Korean Society for Quality Management
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