Developing ERP success model in Indian manufacturing sector

Abstract

Manufacturing companies invest a lot of time and money into implementing ERP with the expectation that this will boost productivity. However, the failure rate of ERP adoption is typically very high. Critical success factors (CSF), factors related to risk and factors related to ERP project selection can help in achieving project management success in number of ways. This paper focuses on how CSF, risk factors and project selection factors have an impact on the project management success. Further this study has shown the mediating role of user satisfaction on realizing the benefits of ERP implementation.