How to Effectively Reduce the Job Burnout of Front-line Financial Practitioners—Research on the Intermediary Effect of Work Engagement

Abstract

This paper analyzes the job burnout status of front-line financial practitioners and the direct impact of job crafting on job burnout, and examines the mediating role of job engagement between job crafting and job burnout. A questionnaire survey method was used to collect data for multi-level regression analysis. The results of the study found that front-desk staff, male employees, and young employees with relatively short working years who directly face customers are groups with high job burnout; job crafting can effectively reduce job burnout. Job burnout of front-line financial practitioners; job engagement has a partial mediating effect between job crafting and job burnout, that is, job crafting can reduce job burnout by increasing job engagement. Financial industry managers should make full use of the impact of job crafting, and use performance appraisal reforms and organizational culture construction to fully guide front-line financial practitioners to change all aspects of their work and reduce job burnout effectively.