Formal versus Informal Knowledge Networks in R&D: A Case Study Using Social Network Analysis

Abstract

The existence of informal social networks within organizations has long been recognized as important and the unique working relationships among scientific and technical personnel have been well documented by both academics and practitioners. The growing interest in knowledge management practices has led to increased attention being paid to social network analysis as a tool for mapping the nature and membership of informal networks. However, despite the knowledge-intensive nature of research and development (RD more efficiently disseminate information throughout the function; and more effectively understand the working habits and activities of employees.