Accelerating and Optimizing Digital Businesses through IT Governance

Abstract

A disruption era has led to the transformation of digital businesses. This circumstance brings the complexity of managing such businesses to family companies. Capabilities to reach the fine performance of acceleration and optimization of utilizing application portfolios of IT services are unsuccessful yet. This survey study involved a total of 102 family companies running the digital businesses in Pontianak, West Kalimantan, Indonesia, as the sample. Questionnaires were directly completed by the heads. IT processes sorted based on levels were displayed on them. Finding out the maturity levels of IT governance, COBIT 4.1 Framework was referred to. Likert Scales were in use for data processing. Research objectives were formulated to determine gap values and propose novel IT governance in order to obtain the expected maturity levels. Outcomes show that PO10, PO9, PO8, PO7, PO2, DS1, DS2, DS5, and DS7 are IT processes with the lowest maturity values in the second level (repeatable but intuitive). Here, PO8 (management of quality) and DS7 (education and training of users) are those with the least values (2.287 and 2.238).