E-commerce in Indonesian SMEs: towards a research model of Web site success

Abstract

This paper presents a research model, which is built on DeLoan and McLean's (1992, 2003) information system model, to examine the Web site success in Indonesian SMEs. The research model is aiming to make contribution to literature via build the foundation to provide answers for such research questions as what are the factors that influence the Web site use in Indonesian SMEs? What are the factors that influence user satisfaction about Indonesian SMEs' Web sites? What are the relationships between use, user satisfaction and organizational performance of Web site in Indonesian SMEs?. Besides the academic contribution to the field of e-commerce, the research output arising from the proposed Web site success model via subsequent empirical studies are able to provide practical and applicable suggestions on the e-commerce Web site to organizations in Indonesian and across the globe.